REDtone AI Agent
Drive Productivity with AI Agents for Customer Service and Operations
REDtone’s powerful AI Agent platform helps businesses in Malaysia and beyond streamline operations and improve customer engagement. From task automation to multilingual support and workflow execution, our no-code solution empowers you to deploy intelligent AI agents that boost efficiency, reduce manual work, and scale across teams — with or without a chatbot interface.
Built on principles of agentic AI, REDtone AI Agents aren’t just reactive bots — they proactively understand intent, take action, and adapt to evolving business needs. Whether you’re integrating with CRM, ERP, or internal helpdesk systems, our AI Agent platform delivers actionable intelligence and human-like responsiveness to drive better outcomes.
Trusted by Malaysian businesses seeking scalable AI bot and AI agent solutions, REDtone leads the way in modern, autonomous support automation.
platform for creating AI-driven
business applications.
What Can REDtone’s AI Agent Do?
AI Customer Support Platform
REDtone’s AI Agent delivers fast, automated support that resolves up to 90% of inquiries. Built for multilingual AI customer service, it handles queries 24/7 across channels like web and WhatsApp, and transfers to human agents when needed — ensuring a seamless customer experience.
What sets it apart is its agentic AI core — enabling not just rule-based responses but autonomous understanding, contextual awareness, and decision-making that evolves with your support workflows. This allows businesses in Malaysia to deploy AI bots that go beyond scripted answers, acting as proactive digital support executives.
Support Inquiries
AI Knowledge Base Integration
Connect your AI Agent directly to internal systems like
SOPs, product manuals, and HR guides. Ideal for
internal teams and customers alike, this supports
enterprise-level AI for customer support in
Malaysia, onboarding, and AI data insights platform
needs.
With agentic AI capabilities embedded, REDtone’s AI Agent can learn from your evolving content and adapt to specific organizational tones and structures — unlocking truly enterprise-level AI agent solutions for Malaysian businesses.
Highly customisable, improve functionality and performance
How REDtone’s AI Agent Platform Empowers Your Business
REDtone’s AI Agent platform integrates advanced language models with your organization’s data, systems, and workflows — enabling AI automation, faster decision-making, and operational efficiency. Designed for both public and private sectors, our no-code AI solution powers end-to-end automation, enhances customer experience, and accelerates business growth. Whether you’re deploying AI customer service agents, intelligent chatbots, or backend task handlers, REDtone ensures full compatibility with your existing infrastructure.
By embracing agentic AI principles, REDtone’s platform allows each AI agent to function autonomously within defined roles — continuously improving performance by adapting to new data, business logic, and user intent without human intervention.
This makes REDtone’s AI Agent platform ideal for businesses seeking scalable, intelligent automation that goes beyond scripted responses — transforming your teams with proactive, context-aware virtual agents.
GPTBots seamlessly integrates large language models with your organization’s data, services, and workflows, empowering AI bots to drive business growth.
Launch Powerful AI Agents Without Coding
Quickly deploy intelligent AI agents for customer service, lead qualification, or internal automation — no technical expertise required. Whether you’re using a pre-built template or customizing logic, REDtone’s platform makes it simple.
Use pre-built AI agent templates or create custom workflows
Launch instantly across WhatsApp, web, Messenger & more
Manage automation with an intuitive drag-and-drop builder
Compatible with chatbot-style interactions for added flexibility
- Supports agentic AI models that adapt to user input, refine outputs over time, and operate with increasing autonomy
Interested in how AI can transform your marketing? Check out our AI Marketing Guide for Malaysia for insights and tips.
Optimize and Customize Your AI
Knowledge Base
website, xls, xlsx, csv and more
Train and Personalize Your AI Agent with Enterprise Knowledge
Empower your AI agents with real-time access to your internal knowledge base — from customer FAQs to HR policies and product documentation.
Connect to PDFs, websites, spreadsheets, and internal systems
Enhance accuracy with RAG recall and vector-based search
Fine-tune the agent to reflect your organization’s tone, terminology, and structure
Ideal for use cases where a traditional AI bot falls short in flexibility or control
- Supports agentic AI capabilities, enabling agents to learn from interactions, refine performance, and act semi-autonomously across dynamic environments
Learn how AI agents outperform traditional support teams in consistency and scale in this in-depth comparison of AI agents vs human support.
Customize Language Models for Your AI Agents
Choose and fine-tune large language models (LLMs) to match your AI agent’s tone, policies, and operational goals — from customer-facing bots to backend AI assistants.
Select from OpenAI GPT, Claude, Llama, and other top LLMs
Use REDtone-hosted models or integrate your own API keys
Configure accuracy, tone, and behavior for each AI agent use case
Enable agentic AI functionality by combining tailored LLMs with embedded memory, reasoning modules, and adaptive behavior patterns to autonomously manage evolving scenarios
Ensure performance alignment with sector-specific compliance and organizational values
Ideal for advanced AI Agent platform and chatbot deployments in Malaysia’s enterprise space
Coming Soon
Adapt to Every Scenario with
Intelligent Agent Bot
to accomplish tasks
Equip your organization with unlimited technical experts
Deploy Intelligent AI Agents for Enterprise Workflows
REDtone’s AI Agents go beyond traditional AI bots — enabling smart, no-code automation across your enterprise.
Automate repetitive tasks across sales, HR, IT, and operations with AI-powered logic
Trigger workflows like ticketing, lead qualification, and follow-ups
Coordinate multi-agent systems to manage complex business processes
Now enhanced with agentic AI capabilities, REDtone’s AI Agent can proactively initiate actions, learn from outcomes, and adapt workflows based on dynamic business data — ideal for enterprises seeking autonomous digital operations.
From chatbot support to backend automation, REDtone’s AI Agent platform delivers end-to-end orchestration tailored for enterprise needs. Explore how AI bots enhance customer experience at scale.
Design and Control AI Agent Behavior with Flow Components
Define chatbot and AI agent logic with REDtone’s no-code AI platform — designed for faster deployment of AI bots and enterprise automation.
Set AI prompts, actions, and logic with visual drag-and-drop
Route different queries to the right LLM model or agent function
Test and deploy agent workflows confidently with full control
With agentic AI capabilities, REDtone AI Agents go beyond static responses. They can adapt behavior dynamically, trigger decisions autonomously, and operate across evolving enterprise use cases — empowering marketing, customer support, and backend teams with proactive task handling.
From chatbot support to backend automation, REDtone’s AI Agent platform delivers end-to-end orchestration tailored for enterprise needs. Explore how AI-driven segmentation boosts marketing efficiency and personalization
Seamless Integration with WhatsApp, Slack, CRM & More
REDtone’s AI Chatbot and Agent Platform connects with all your essential tools — including WhatsApp AI chatbot, Slack, Telegram, Zapier, and popular CRM systems. Whether you’re sending automated replies or pulling data from Google Drive, REDtone enables smooth, secure, and CRM-integrated AI agent workflows. Effortlessly distribute AI-powered content, enable end-to-end automation, and scale without disrupting your existing business systems.
With agentic AI, these integrations become even more powerful — enabling autonomous decision-making across platforms. AI agents can intelligently fetch, update, and respond based on context, making real-time collaboration across marketing, sales, and support teams a reality.
Access business content from Google Drive, Notion, and Microsoft Word. Distribute AI bot outputs or AI agent responses across apps like WhatsApp, Slack, Discord, and Zapier — without disrupting workflows.
Why Choose REDtone for Your AI Chatbot & AI Agent Platform
Multimodal Interaction Support
REDtone AI Agents support text, image, voice, and video inputs — enabling rich AI chatbot interactions and smoother customer experiences across platforms. Ideal for the Malaysian market, our agentic AI approach allows the agent to interpret and act on input contextually, increasing relevance and engagement.
Pre-Built Templates for Faster Deployment
Kickstart your AI bot or AI agent implementation with a range of ready-to-use templates. Easily adapt them for sales, support, internal automation, or enterprise workflows. Agentic AI enhances this by dynamically adjusting workflows based on past interactions and goals.
Support for Multiple Language Models
Choose from top LLMs including OpenAI GPT, Claude, and Meta Llama, or integrate your own. Customize tone, output, and behavior to suit your business needs. With agentic AI, each deployment can evolve over time, learning from performance feedback and refining its responses.
Built-In Human Escalation Flows
Switch between AI chatbot and human agents effortlessly via tools like Intercom, ensuring seamless AI chatbot-to-human handoff when needed — a hallmark of agentic AI decision-making.
Developer-Friendly Integration Tools
Leverage REDtone’s robust AI API and SDK to connect with your apps, websites, CRMs, and databases — complete with flow logic, conditional actions, and support for chatbot and AI agent automation. Agentic AI further allows the agent to adapt integrations based on real-time data use cases.
Enterprise-Ready Access Control
Manage user access, bot logic, and AI deployment across teams with multi-role permissions and scalable architecture — ideal for enterprise AI chatbot and agent systems. Agentic AI ensures each role receives personalized outputs and workflows tuned to their function.
Power Your Business with Smarter AI Agents — Today
From front-end chat to back-end task execution, REDtone’s AI agent platform — the next step beyond AI bots in Malaysia — is built to scale your operations. Automate workflows, boost efficiency, and deliver faster, more cost-effective service — all with intelligent, customizable agents.
Now enhanced with agentic AI capabilities, our platform equips each AI agent with the ability to reason, make decisions, and adapt across use cases. Whether you’re automating support or streamlining internal operations, REDtone delivers the agility and intelligence modern enterprises demand.
GET IN TOUCH
Sales Enquiry
Sales Enquiry
Sales Hotline
1800 87 7770
+603 8084 8070
(if you are abroad)
Email Us
Customer Care
Customer Care
Support Toll Free
1800 87 7790
+603 8084 8910
(if you are abroad)
